Quality Management

Quality Management That Actually Drives Improvement

Stop firefighting quality issues in spreadsheets. Houston helps you capture non-conformities, track defect rates in real-time, and systematically eliminate recurring problems.

Quality issues shouldn't be rediscovered every month

Most quality teams struggle with the same pattern:

Slow, incomplete reporting

Paper forms or Excel sheets delay issue capture
Missing context (photos, equipment details, conditions)
Reporting happens after the fact, not in real-time

No visibility into patterns

Quality reviews happen monthly, not daily
Recurring defects aren’t detected until it’s too late
Root causes buried in unstructured data

Actions that don't stick

Corrective actions tracked in separate spreadsheets
No link between actions and KPI improvement
Can’t prove whether solutions actually worked

The result: You’re constantly reacting to the same problems instead of preventing them.

Capture Monitor Improve every quality process

Capture Non-Conformities in Seconds

Build a complete Quality Management app in minutes with Houston’s AI builder:

Smart forms for mobile or desktop capture
Photo attachments and evidence at point of detection
Equipment links – connect issues to specific lines, machines, materials
Severity classification – critical, major, minor with auto-routing
Custom workflows – adapt to your quality process (8D, DMAIC, etc.)

Also supports: Audits, customer complaints, supplier quality issues, CAPA management

Monitor Quality Performance Automatically

Define Quality KPIs once, Houston tracks them 24/7:

Common Quality KPIs:

Defect rate by line, product, or shift
Non-conformity response time
Time-to-closure
Recurring issue rate
Cost of poor quality

Automatic alerts when:

Defect rate exceeds target threshold
Issues remain open past deadline
Same defect type appears multiple times
Performance trends downward

Real-time dashboards for daily standups, weekly reviews, or executive visibility

Drive Systematic Improvement

Turn detection into resolution:

Create action plans directly from non-conformities

Assign corrective/preventive actions with deadlines
Track progress with status updates and evidence
Link actions to KPIs to measure impact

Measure what works

Compare KPI performance before/after actions
Track resolution time and recurrence
Search past similar issues and solutions

Build knowledge over time

Document root causes and solutions
Search historical non-conformities when new issues appear
Share best practices across teams and sites

Measurable impact on quality performance

Tangible Results:

Faster detection. Issues captured in real-time from the floor
Reduced resolution time. 30-50% faster through systematic tracking
Fewer recurring defects. Searchable knowledge prevents repeated mistakes
Better visibility. Management sees quality performance live, not in monthly reviews

Operational Benefits:

No IT dependency. Quality team builds and adapts their own system
Mobile-first. Capture issues at the point of detection
Audit-ready. Complete traceability and documentation
Scales across sites. Deploy standard processes with local flexibility

How Abramo replaced paper-based quality checks in 2 weeks

Abramo is a Belgian food manufacturer producing fresh appetizers for the Benelux retail market.It has strict quality controls: gas, temperature, barcodes, weights all tracked on paper before Houston.

With Houston, they built a custom app to digitize critical control points directly on tablets. No devs needed.

Results:

Real-time alerts on non-compliant values
End-to-end traceability, in minutes
Teams prefer it to paper
Clean data now used to feed KPIs

“We used to lose time scanning papers, correcting numbers, chasing traceability… Now, it’s instant.”

One platform for all quality processes

Houston supports the full spectrum of quality management:

Non-conformities & Deviations – Complete 8D, DMAIC, or custom workflows
Internal & External Audits – Finding capture, action tracking, audit scheduling
Customer Complaints – Intake, investigation, response tracking
Supplier Quality – Supplier audits, issue tracking, performance monitoring
CAPA Management – Corrective and preventive action lifecycle
Change Management – Document and track process/product changes

All following the same Capture → Monitor → Improve pattern.

Ready to move beyond spreadsheets?

Two paths to get started:

Start with Houston Foundations

Free for 12 months
Pre-built Issues & Actions apps
Perfect for single-site quality teams

Book a Personalized Demo

See Houston work with your quality processes
Discuss multi-site deployment
Review integration options